Introduction

KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) offering a high-quality service and products from its head office location at Norwich Airport. With 6 fully equipped modern heavy maintenance bays across 3 hangars and over 40 years of experience on many aircraft types, including Embraer 170/190, Boeing 737 All Series, Airbus A320 Family, and BAe 146, KLM UK Engineering has a solid customer base. The Company prides itself on having an experienced and skilled work force, delivering a superior service and high-quality product at a competitive price.

The Role

We have an exciting opportunity for a well-organised and experienced Administrator, with excellent customer relationship skills, to join our Sales and Marketing Team as a Sales and Marketing Administrator. With a minimum educated to GCSE level or equivalent, this permanent role is based at our head office at Norwich Airport and is full-time, Monday – Friday (37.5 hours per week).

Key Responsibilities

You will be responsible for providing a comprehensive departmental administration service, including but not limited to:

• Managing an effective system for site customer representative communications
• Making departmental travel arrangements
• Administering customer contract renewals
• Producing reports and weekly sales updates
• Ensuring all meetings are planned, organised and minuted.

You will also assist the Marketing Executive with the planning, organising and running of various corporate events and exhibitions, including managing guest welfare.

Skills and Behaviours

As this is a significant customer-facing role, we require someone who:

• Has a ‘can-do’ attitude
• Has excellent customer relationship skills
• Has effective verbal and written communication skills
• Has experience in a busy administrative role
• Is well organised and disciplined
• Has a strong working knowledge of Microsoft Office, particularly Word and Excel
• Is calm and professional
• Is willing to learn

Salary and Benefits

In return for your commitment, we offer a salary and benefits package including:

• Salary of £24,000 to £28,000 (depending on skills and experience)
• Company sick pay
• Competitive stakeholder pension
• Retailer discounts
• Cycle to work scheme
• Wellbeing support
• On-site canteen
• Social club
• Holiday allowance increases with length of service
• Long service awards
• Free parking

KLM UK Engineering is a leading UK-based aircraft maintenance repair organisation (MRO) offering base maintenance and technical training from its head office location at Norwich Airport.  We have over 40 years of experience on many aircraft types and a passionate team of 360 permanent employees.

We have a challenging but exciting plan to grow our business and we are looking to appoint a dedicated Aviation Technical Recruiter to focus on sourcing Mechanics and Licensed Engineers. This is a challenging role, so you will need to have high energy and resilience, combined with pro-active creative thinking and tenacity. Ideally you will have several years of experience in the aviation recruitment sector and will be able to use your extensive network to quickly generate leads, both in the UK and throughout Europe.

The successful applicant will also have:-

• Experience in the full recruitment life cycle and selection skills i.e. drafting adverts, sifting, interviewing, development of talent pipelines, use of jobsites for advertising and approaching candidates and experience of delivering quality sourcing solutions in a challenging industry (engineering/aviation)
• Flexibility with travel to “go to locations” of potential candidates
• Excellent communication skills with the ability to build relationships at all levels.
• Ability to think creatively, flexibly and resourcefully to define new means of candidate attraction via social media, recruitment campaigns, assessment centres and careers events.
• Good level of IT literacy with a sound working knowledge of Microsoft Office applications.
• Solid skills with social media including Linkedin, Facebook, Glassdoor and Instagram

• Lead on the sourcing and initial screening recruitment activity for all permanent technical roles to provide viable CVs for interviews
• Create engaging adverts to attract talent, optimising all social media platforms.
• Ensure legal compliance and best practise in relation to recruitment processes
• Networking within the industry to build business relationships and recruit future employees
• Ensure we have a robust candidate management tracking system to be able to use data to drive decisions and influence future recruitment strategies
• Providing the business with regular performance metrics to demonstrate progress
• Working with the Sales and Marketing team utilising various platforms to raise the employment brand
• Provide insights to the company on Employee Value Proposition
• Data processing and storage in line with GDPR.

In return we will offer a competitive package based on skills and experience as well as flexible/hybrid/remote working and other employee benefits such as retailer discounts, company sick pay, a cycle to work scheme, a stakeholder pension scheme, life assurance scheme, on-site canteen, a social club, long service awards (plus enhanced holiday entitlement, linked to length of service) and free parking.

If interested, please apply by uploading your CV, covering letter including your salary expectations so we can discuss these during the process.

Closing date: 6^th June 2023

You will provide sound generalist HR Support to the business, being the focal point in the HR team for non-technical recruitment and talent acquisition processes.

You will have experience of working in a multi-disciplined / Generalist HR team, hold or be working towards your CIPD level 5 qualification with experience in case management as well as a passion and energy for recruitment.

The successful applicant will also have:-

• Experience in the full recruitment life cycle and selection skills i.e. drafting adverts, sifting, interviewing, development of talent pipelines, use of jobsites for advertising and approaching candidates and experience of delivering quality sourcing solutions in a challenging industry (engineering/aviation)
• Experience in case management: disciplinary, grievance, performance management, absence management and flexible working
• Good working knowledge of right to work, visa, immigration and sponsorship requirements and process
• A proactive, innovative approach, being able to challenge the norm and have a desire to continuously improve.
• Excellent communication skills with the ability to build relationships at all levels.
• Ability to think creatively, flexibly and resourcefully to define new means of candidate attraction via social media, recruitment campaigns, assessment centres and careers events.
• Good working knowledge of right to work, visa, immigration and sponsorship requirements and process
• Desirable experience of working with trade unions
• Experience of coaching would be advantageous
• Good level of IT literacy with a sound working knowledge of Microsoft Office applications.

Job Requirements

• Advising line managers on best practice approach and policy regarding day to day issues including;
  • Recruitment processes
  • Performance Management including absence, capability
  • Occupational Health and long term absence issues
• Providing coaching and support to managers, to ensure legal compliance and best practise in relation to investigations, disciplinary and grievances
• Deliver the apprentice and graduate hiring needs across the business.
• Oversee the relationship with the local schools, colleges and universities to ensure we build a talent funnel for the future.
• Ensure we have a robust candidate management tracking system to be able to use data to drive decisions and influence future recruitment strategies
• Working with the Sales and Marketing team utilising various platforms to raise the employment brand
• Participating in HR project work as required including the facilitation of relevant training workshops
• Data processing and storage in line with GDPR.

In return we will offer a competitive salary based on skills and experience as well as flexible/hybrid working and other employee benefits such as retailer discounts, company sick pay, a cycle to work scheme, a stakeholder pension scheme, life assurance scheme, on-site canteen, a social club, long service awards (plus enhanced holiday entitlement, linked to length of service) and free parking.

If interested, please apply by uploading your CV, covering letter including your salary expectations so we can discuss these during the process.

Closing date: 6^th June 2023

KLM UK Engineering is a leading UK-based aircraft maintenance repair organisation (MRO) offering aircraft maintenance from its head office location at Norwich Airport.  We have over 40 years of experience on many aircraft types and a passionate team of 360 permanent employees who are working towards achieving our strategic priorities: Stabilise the business, Engage our people and Improve our results.

We have a challenging but exciting journey to go on since coming out of the global pandemic. Due to our focus on sustainability, we are now looking for someone to drive our sustainability agenda.

We therefore have an exciting new opportunity for a Sustainability Lead.

You will be instrumental in driving the sustainability transformation in the company, being the subject matter expert on the sustainability agenda going forward.

If you have experience in a sustainability/project management role and have a passion for making the world a better place whilst also having the ambition to take on a lead role, this job opening could be just for you. Requiring an individual that is a self-starter with the ability to communicate to variety of stakeholders at different levels as well as regulators. The scope of this role is how you can shape it.

The successful applicant will also have:

• 3-5 years’ experience in a similar role, ready to take on a lead role
• Background in Engineering or Operational excellence
• Passion for driving sustainable change
• Knowledge of reporting on ESG standards is a plus
• Experience of managing sustainability improvement projects
• Ability to effectively collaborate internally and externally with multiple stakeholders
• Good working knowledge of Microsoft Office

In return we will offer:

• Salary - up to £45,000 (depending on skills and experience)
• Great work-life balance, including hybrid working
• Challenging role to lead the sustainability movement in the company
• Being able to make an impact first-hand
• Budget for personal development and training
• Non-hierarchical, informal working environment with direct contact to senior management
• Retailer discounts
• Cycle to work scheme
• Wellbeing support
• On-site canteen
• Social club
• Holiday allowance increases with length of service
• Free parking

• Develop integrated sustainability and business strategies based on the latest insights, trends and technological advances
• Present sustainability initiatives to key stakeholder groups
• Work alongside with the Finance and Managing Director to achieve sustainability goals
• Identify trends and developments on sustainability and advises on application in the company
• Ensure sustainability initiatives are within the regulatory boundaries
• Lead and propose sustainability initiatives to decrease the Global and CO2 footprint and emissions of the company, amongst others
• Establish processes to measure CO2 and fuel outputs to incorporate these into (financial) management reports
• Establish processes to measure the impact of the initiatives
• Awareness of trends on the (financial) reporting of the ESG initiatives
• Represent and promote the company at external sustainability events

If interested, please apply by uploading your CV, covering letter including your salary expectations so we can discuss these during the process.

Closing date: 2^nd June 2023

Due to an internal promotion, we have exciting career opportunity for an IT Support Technician to work in our friendly IT & Innovation team, based at Norwich Airport.

This is a full time, permanent role, Monday to Friday.

Our Successful Candidate

Within this role, you will support the information and communication technology (ICT) systems and infrastructure.

Your key tasks will be:

• Act as the focal point for 1^st line and 2^nd line support for ICT Systems and infrastructure.
• Monitor and maintain ICT Systems ensuring any problems are highlighted and rectified promptly.
• Maintain accurate ICT Records and Documentation.
• Involvement in ICT Projects as required to meet Company goals
• Ensure all ICT support requests are prioritised and resolved to customer’s satisfaction in a timely manner and are documented
• Ensure all new installations (e.g. new user) are completed in line with agreed deadlines.
• Remote support of satellite offices
• Troubleshooting common system and network problems
• Diagnosing and solving hardware and software faults, and replacing parts as required.
• Supporting the roll out of new software applications
• Setting up new user accounts and profiles, and removing leavers
• Hardware and software installation and configuration.
• Co-ordinate technical support with external support organisations such as printer suppliers, server suppliers, telephone system suppliers and other external hardware engineers etc., to ensure continuous availability of systems.
• Out of hours support for critical systems.
• Installation and upgrading of server hardware and operating systems, occasionally outside the normal office hours.
• Resolve more than 80% of faults without reference to senior technicians or management and that faults are escalated in a timely manner where required.
• Facilitate office moves and changes of equipment as required, occasionally out of normal office hours

Salary & Benefits

• Salary up to £25,000 dependant on experience
• Onsite free parking
• Subsidised canteen
• Cycle to work scheme
• Annual leave increasing with continuous service
• Stakeholder pension scheme matched up to 5% by Company
• Life assurance at 1X annual salary for all staff, increasing to 3X annual salary if contributing to the Company Stakeholder Pension.
• Social Club
• Buy additional summer leave
• Employee Assistance Programme – Provides confidential counselling, online support, legal and financial advice.
• Online discounts available.

Requirements

• Educated to good A level standard or equivalent to include an IT related subject qualification.
• BTEC HNC/HND qualified in IT related subject.
• An IT related degree an advantage and an industry recognised training course and qualification e.g. Microsoft Certified Desktop Technician (MCDST), Comp TIA A+ would be an advantage.
• A sound knowledge of computer operating systems, networks, hardware and office software.
• Knowledge of common ICT problems and solutions.
• Knowledge of servers and virtual servers.
• Experience of installing and configuring new equipment, upgrading existing systems.
• Experience of local and wide area networks, routers and switches.
• Experience supporting i-series, including installation Problem solving skills.

Who are we?

KLM UK Engineering Ltd is a leading UK based aircraft maintenance repair organisation (MRO) offering aircraft maintenance from its head office location at Norwich Airport, with over 40 years of experience on many aircraft types and 6 fully equipped, modern, heavy maintenance bays across 3 hangars.

Interested?

Apply today! Please send your CV to jobs@klmuk.com

Closing date 14^th June 2023

Due to continual growth, we have exciting career opportunities for Aircraft Mechanics to work in our friendly team, based at Norwich Airport.

These positions are permanent, full time, operating on either a seasonal working pattern of Monday - Friday, 6 months Summer 07:30-14:36 and 6 months Winter 07:30-16:36 or a late shift pattern of 15:15-2.30.

Our Successful Candidate

Within this role, you will have safety and compliance at the forefront of your mind and efficiently perform aircraft maintenance tasks in accordance with our regulatory and employment standards.

Your key tasks will be:

• Accurately documenting all work performed on an aircraft
• Ensuring all your tools are effectively maintained and controlled according to company policy
• Looking after the aircraft and your colleagues, by adhering to our company Health & Safety policies and raising airworthiness and personal safety concerns through our internal reporting system
• Taking pride in your work by ensuring good housekeeping and a clean working environment at all times
• Ensuring effective handovers to your colleagues
• Always following approved instructions

Salary & Benefits

• Salary £34,000
• Onsite parking
• Subsidised canteen
• Cycle to work scheme
• Annual leave increasing with continuous service
• Stakeholder pension scheme matched up to 5% by Company
• Life assurance at 1X annual salary for all staff, increasing to 3X annual salary if contributing to the Company Stakeholder Pension.
• Social Club
• Buy additional summer leave
• Employee Assistance Programme – Provides confidential counselling, online support, legal and financial advice.
• Online discounts available.
• Opportunities to develop through our Authorised Mechanic scheme through our link with the Technical Training College

Requirements

Essential

• Civil Aviation Apprenticeship, Armed Forces Aircraft training or Basic Engineering Apprenticeship
• Basic knowledge of EASA/CAA, HSE legislation
• Basic IT knowledge/experience
• Appetite to learn and to continuously develop and improve own performance
• Be flexible to support business needs including supporting aircraft at Outstations
• Be open, honest and trustworthy with a ‘can do’ attitude
• In line the Company’s values & behaviours, demonstrate the skills required to meet, promote and encourage those values associated with your position
• Good level of written and spoken English

Desirable

• Human Factors, Fuel tank safety training and EWIS training
• Experience with Boeing 737NG and Embraer 170/190

Who are we?

KLM UK Engineering Ltd is a leading UK based aircraft maintenance repair organisation (MRO) offering aircraft maintenance from its head office location at Norwich Airport, with over 40 years of experience on many aircraft types and 6 fully equipped, modern, heavy maintenance bays across 3 hangars.

Interested?

If you are interested in joining KLM UK Engineering at our Norwich base, please apply via the link below to complete our application form.