If you’re energised by solving complex challenges, enjoy working with people and are passionate about making a meaningful impact, your next challenge might be at KLM UK Engineering. We have a permanent position for an Innovation and Continuous Improvement Lead to join our team. This role offers an exciting opportunity to influence real change.

KLM UK Engineering are market leaders in airframe base maintenance, line maintenance, and technical training in regional and narrow-body types. Focused on creating partnerships with a global base of customers, we offer excellent, safe, and innovative maintenance services. We pride ourselves on our skilled and knowledgeable team who are committed to delivering excellent service. This role is based at our head office at Norwich Airport.

The Role

In this role, you will be at the forefront of driving impactful change across KLM UK Engineering. Your curiosity, creativity and problem‑solving mindset will help shape how our business operates and evolves. Whether applying data‑driven insights, implementing new technologies or supporting teams through change, the improvements you deliver will contribute directly to cost efficiency, operational performance and sustainability.

You’ll collaborate with colleagues at every level of the organisation, from shop‑floor experts to senior leaders, and work alongside the wider Air France–KLM Innovation and CI network, giving you exposure to new ideas, shared learning and best practice across the industry.

In this role, you will:

• Promote and facilitate a culture of continuous improvement and innovation at KLM UK Engineering
• Achieve unit cost and Turn Around Time (TAT) reduction
• Identify projects, prioritise them, evaluate the cost benefit, deliver and measure results
• Coordinate and manage the planning and execution of innovation projects, taking the lead in larger projects and coordinate smaller projects
• Support teams in reducing waste in processes (coaching, coordination, sharing and technical expertise)
• Ensure sustained adoption of new projects
• Be a frontrunner in sustainability projects
• Liaise with Innovation and CI departments in the group and embed outside-in learning on Innovation at KLM UK Engineering

Your profile

You’re energised by solving complex challenges, enjoy working with people and are passionate about making a meaningful impact. You preferably have a background in an industrial / production company and experience of working in complex, regulated and unionised environments. You have gained experience in leading (project) teams.

We are looking for the successful candidate to bring the following knowledge, skills and competences to the role:

• A University degree or equivalent in business, technical or operational discipline
• Knowledge of continuous improvement methodologies such as Lean Six Sigma
• Experience of leading change, building trust and sustained adoption within teams, through at least 4 years’ experience in a comparable position
• Project and Process management qualification or experience
• Takes initiative, has a ‘can-do’ attitude and is results oriented
• Strong stakeholder management skill and be a clear communicator
• Confidently lead, develop and inspire teams to give their best effort
• Competent in the use of IT systems
• Solid commercial and financial acumen

What we offer you

We’re proud to offer more than just a job - we want our people to feel valued, supported, and part of a workplace that genuinely cares. If you join us, you’ll enjoy a comprehensive benefits package that includes:

Financial Rewards

• A competitive salary that reflects your skills and experience
• A stakeholder pension to help you plan for the future
• A Cycle to Work scheme to save on a new bike and accessories
• EV Car Scheme for a greener, more cost-effective commute
• A subsidised on-site canteen to make meal planning easier and affordable
• A wide range of retailer discounts to help your money go further
• Long service awards to recognise your commitment

Life outside work

• Extra holiday allowance as a thank-you for long service
• An active social club and regular events to help you connect and have fun

Taking care of you

• Enhanced sick pay – extra support when you’re unwell, meaning you can rest a little easier while you recover. An enhancement that grows with your time with us.
• Access to the Health Shield cash plan for a contribution to everyday healthcare costs
• A focus on wellbeing, with support available when you need it
• Life assurance for added peace of mind
• And of course, free on-site parking!

Closing Date: 6th April 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Introduction

KLM UK Engineering are market leaders in airframe base maintenance, line maintenance, and technical training in regional and narrow-body types. Focused on creating partnerships with a global base of customers, we offer excellent, safe, and innovative maintenance services. We pride ourselves on our skilled and knowledgeable team who are committed to delivering excellent service

The Role

We have an exciting permanent opportunity for a Level 2 NDT Technician to join our Workshops team. This role is based at our head office at Norwich Airport and is Monday – Friday with a seasonal shift pattern.

Key Responsibilities

In this role, you will:

• Perform aircraft and component NDT inspection tasks in accordance with approved data, as directed by the NDT Supervisor and/or Workshop Manager
• Ensure that all work performed on aircraft components is documented with the appropriate level of detail
• Strive to achieve all deadlines and return dates to the Hangars
• Ensure timely escalation of risks and recommended action to NDT Supervisor and/or Workshop Manager
• Follow company Health & Safety policies at all times. Report all accidents and near misses
• Maintain a clean environment through good housekeeping
• Maintain and control all personal tooling according to company policy.

 Selection Criteria

The successful candidate will:

• Have completed an Engineering Apprenticeship or Armed Forces Aircraft / Workshops training in appropriate discipline.
• Hold relevant EN4179 Level 2 NDT qualifications in eddy current, ultrasonic, magnetic particle and dye penetrant.
• Have City & Guilds, BTEC, NVQ or similar relevant qualifications (approved by our Safety & Compliance team).
• Be conversant with Health & Safety legislation
• Be competent in the use of IT systems
• Have evidence of Human Factors, Fuel Tank Safety Training and EWIS Training.
• Be decisive and able to escalate where necessary in a timely manner
• Have strong commercial and financial awareness
• Be an effective communicator, using appropriate methods considerate of audience.
• Have the ability to negotiate and collaborate with internal and external stakeholders.

What we offer you

We’re proud to offer more than just a job — we want our people to feel valued, supported, and part of a workplace that genuinely cares. If you join us, you’ll enjoy:

• A competitive salary  of £40,516.00 that reflects your skills and experience
• Additional qualification pay of £3,585.00 (eddy current), £3,585.00 (ultrasonic), £1,793.00 (dye pen) and £1,793.00 (MPI)
• On call payment
• Enhanced sick pay that grows with your time with us
• Extra holiday allowance as a thank-you for long service
• Access to the Health Shield cash plan for a contribution to everyday healthcare costs
• A subsidised on-site canteen to make meal planning easier and affordable
• A stakeholder pension to support your future
• Life assurance for peace of mind
• A wide range of retailer discounts to help your money go further
• A Cycle to Work scheme and EV Car Scheme for greener commuting
• A focus on wellbeing, with support available when you need it
• An active social club and regular events to help you connect and have fun
• Long service awards to recognise your commitment
• And of course, free on-site parking

We reserve the right to close this vacancy when we find a suitable candidate for the role. Therefore, if you are interested, please submit your application as early as possible.