Careers & Training at KLM UK Engineering

Careers & Training at KLM UK Engineering

  • Position
  • Date advertised
  • Type of Contract
Reference 38/2017
Sector / Principal Occupation Information Technology
Location Norwich
Roles and Responsibilities

KLM UK Engineering has a new opportunity within the IT department, providing first and second line support to our aviation maintenance operation at Norwich International Airport. Resonsibilites include:

- Ensure all ICT support requests are resolved to customer’s satisfaction in a timely manner and are documented.

- Ensure all new installations (e.g. new user) are completed in line with agreed deadlines.

- Remote support of satellite offices.

- Troubleshooting common system and network problems

- Diagnosing and solving hardware and software faults, and replacing parts as required.

- Supporting the roll out of new software applications.

- Setting up new user accounts and profiles, and removing leavers.

- Prioritising allocated IT support requests.

- Hardware and software installation and configuration.

- Co-ordinate technical support with external support organisations such as printer suppliers, server suppliers, telephone system suppliers and other external hardware engineers etc., to ensure continuous availability of systems.

- Out of hours support for critical systems, T&A, Q Pulse, SFDC and PMI and respond to callout within agreed service levels.

- Installation and upgrading of server hardware and operating systems, occasionally outside the normal office hours.

- Facilitate office moves and changes of equipment as required, occasionally out of normal office hours.

This is a permanent position, working 37.5 hours per week with on-call enhancements following a full training period.

Profile

- A sound knowledge of computer operating systems, networks, hardware and office software.

- Knowledge of common ICT problems/solutions, servers and virtual servers.

- Problem solving skills.

- Effective communication skills at all levels, displaying professionalism and customer focus.

Job Requirements

- Educated to good A level standard or equivalent to include an IT related subject qualification.

- BTEC HNC/HND qualified in IT related subject.

- An IT related degree an advantage.

- Industry recognised training course and qualification e.g. Microsoft Certified Desktop Technician (MCDST), Comp TIA A+ would be an advantage.

If you match the above criteria, we would be really interested in hearing from you.  Please email your CV and a covering note to our HR team by clicking on 'Apply'.

Reference 35/2017
Sector / Principal Occupation Supply Chain
Location Norwich International Airport
Roles and Responsibilities

KLM UK Engineering have an exciting new opportunity managing the Supply Chain and Stores team. Responsbilities will include:

- Overseeing and seeking improvements to entire material and tooling supply chain.

- Managing all aspects of strategic material purchasing, warehousing and distribution, including stock handling and disposal.

- Balancing financial and operational efficiency.

- Integrating operational management of the supply chain with business improvement projects in line with seasonal resource and workload patterns.

- Managing team of direct report to ensure department meets its service level agreements.

Profile

We would love to hear from you if you have an aviation and/or supply chain management background.

This role is 37.5 hours per week with starting salary dependant on skills, experience and qualifications.

Job Requirements

The successful applicant will have the following:

- Knowledge of aviation procedures and EASA Part 145 requirements in relation to Materials and Stores.

- Logistics/procurement experience desirable.

- Ability to manipulate information and produce reports.

- Business improvement experience advantageous.

- Ability to communicate at all levels.

- Proficient in use of standard reporting and analysis software.

- Ability to make technical assessment based on recognised standards.

- Commercially focussed and aware.

If you match the above criteria, we would be really interested in hearing from you.  Please email your CV and a covering note to our HR team by clicking on 'Apply'.

Reference 33/2017
Sector / Principal Occupation Base Maintenance
Location Norwich International Airport
Roles and Responsibilities

With vacancies in both A&C and Avionic engineering, we would love to hear from Aircraft Mechanics who are interested in supporting our Base Maintenance customers at Norwich International Airport.

As an Aircraft Mechanic your main duties would be to: 

- Perform aircraft maintenance tasks as directed by a certifying licensed technician / supervisor and also ensure all work requiring a Certificate of Release to Service (CRS) is completed.
- Responsible for conducting a thorough verbal handover of any partially completed tasks, either being taken on or passed on. Ensuring all documentation is completed as far as possible.
- Comply with known and notified health and safety requirements, also ensuring that all facilities, tools and equipment are satisfactory for the tasks to be completed and that any defects are notified to the Certifying Technician, Supervisor or Project Manager.

Profile

The Company offers:

- Fixed term or permanent contracts, working 38.5 hours per week plus overtime opportunities

- Minimum 4 weeks leave per annum plus bank holidays

- Generous Company Sick Pay Scheme

- Type training opportunities based at our own 147 approved Training College

- Contributory Stakeholder Pension Scheme

- Provision of full PPE

- Approved Mechanic Scheme offering training, development and career progression opportunities

Job Requirements

- Basic Engineering Apprenticeship and/or Armed Forces Aircraft training and/or restricted B1 or B2 licensed Engineer (with no certifications/minimal experience) and/or Approved Mechanics Course and/or C&G 2675 (pass only) or equivalent
- Good communication skills at all levels (written and verbal)
- Ability to work under own initiative and to deadlines
- Must be PC literate
- Have a flexible approach to working
- Have the right to live/work in the UK without sponsorship

If you match the above criteria, we would be really interested in hearing from you.  Please email your CV and a covering note to our HR team by clicking on 'Apply'.

Reference 27/2017
Sector / Principal Occupation KLM UKE Technical College
Location Norwich International Airport
Roles and Responsibilities

It is a very exciting time at KLM UK Engineering Ltd with the opening of the new International Aviation Academy – Norwich. We are now recruiting for a number of permanent Technical Training Instructors to support electrical, mechanical and avionic training.

Duties will include the development, preparation and delivery of technical training courses, maintaining a high standard of instruction in accordance with current instructional techniques and procedures.

Profile

We would like to hear from you if you have an aviation or teaching background and are eager to use your teaching experience to develop aspiring individuals to gain a career in aviation.

This role is 37.5 hours per week with scheduled preparation and marking time included. KLM UK Engineering works with Hay Banding, with starting salary dependant on skills, experience and qualifications. Applicants must be prepared to work away from base on occasion.

Job Requirements

The successful applicant will have the following:

Essential:

- The ability to develop and deliver engaging training for a variety of audiences.

- The ability to motivate and inspire a group through learning.

- Communication skills at all levels.

- IT literacy with a working knowledge of Word and PowerPoint.

- Teaching experience.

- Have the right to live/work in the UK with sponsorship

Desirable:

- QLTS/QTS or equivalent teaching qualification.

- Experience in delivering aircraft maintenance training.

- Fully trained airframe, propulsion or a multi-trade/skilled aircraft engineer.

- High school / College level teaching experience.

- Either Mechanical / Propulsion Systems or Electrical/Avionics background.

If you match the above criteria, we would be really interested in hearing from you.  Please email your CV and a covering note to our HR team by clicking on 'Apply'.

Aircraft Apprenticeship Scheme

KLM UK Engineering Limited (KLMUKE) has been actively involved in the development of the new International Aviation Academy - Norwich (IAAN) along with other founding partners which include Norwich International Airport, Aviation Skills Partnership, City College Norwich, UEA, New Anglia LEP, Norwich City Council, Norfolk County Council and Broadland District Council.

Commencing September 2016, the IAAN will support 80 engineering apprenticeships per year, as well as degree-level and further and higher education courses in engineering, airport operations and cabin crew training.  In addition City College Norwich has introduced a 2 year Aviation Engineering course which provides students with the foundation knowledge and skills required to become an Aircraft Mechanic. 

Following the successful introduction of this course last September, KLMUKE has taken the decision not to recruit apprentices direct this year, however, will instead refer all applicants to apply for the 2 Year Aviation Engineering course with City College Norwich.

Following successful completion of this 2 year Aviation Engineering programme, KLM UKE will recruit the best in class to undertake a further 2 years practical training within our Workshops and Hangars.

To find out more about the new apprenticeship scheme, please visit City College Norwich's website https://www.ccn.ac.uk/course/aviation-engineering-niaa   

http://www.klmukengineering.com/en/media - CLICK ON MeMO AND APPRENTICE LIFE VIDEO

 

What KLM UK Engineering Can Offer You

KLM UK Engineering Limited is a leading regional aircraft and narrow body MRO (Maintenance, Repair Organisation), wholly owned by AFI KLM E&M Network. Services include base maintenance, line maintenance, component sales, technical training and decommissioning of Boeing 737’s, Airbus A320's, Embraer E170/190, Fokker 70/100 and BAe146/Avro RJ’s

Our vision is to be the best aircraft maintenance company providing superior solutions to our customers and our customers will receive excellent products & services through continuous investment in lean principles.

We achieve this by ensuring we attract, recruit and retain people who support and can demonstrate KLM UK Engineering’s Core Values and Behaviours.

Core Values & Behaviours

                                             

  Responsible                   Adaptive                        Leadership                       Efficient      

  Professional                  Excellence                    Communication                 Innovative   

 

Our People

The growth and sustainability of the Company over the last 40 years has only been achievable through the ambition and drive of our employees and the Company, with 93% feeling they make a valuable contribution to the success of KLM UK Engineering Limited. 

In return, we want our people to aspire to be the best they can be and we want to support them every step of the way in their goal to achieve.

 

Staff Development

Our Staff Development programme is a strategic and integrated process to assist the Company to achieve its vision.  The process starts from the first day of employment and is a continuous element of every employee’s working life cycle until the day they leave.

It is the Company’s responsibility to ensure we select, appoint and induct new employees who are able to meet our standards.  It is then our responsibility to ensure they have relevant support and training to perform their job role.  Each employee’s performance is assessed and any training or development opportunities identified, highlighted and realised.

It is your responsibility to achieve and maintain the Company standard and values.  It is also your responsibility to co-operate with the Company in identifying any training or development opportunities and once agreed, make the commitment and act upon them.

It is a joint responsibility to ensure a two way process at each stage. 

Individual’s performance and ability will be assessed based on their skills, conduct, behaviour, knowledge, accountability and the Company values.

 

 

Work Experience

Work Experience

KLM UK Engineering Limited is pleased to work with a number of local schools in offering work experience to students over the age of 15 years old.

Work experience is offered for one week per student and all students are supervised whilst on site.  The following areas of the business are open for work experience:

  • Practical environment - Workshops (including Airframe, Components, Electrical and Trim Bay) or Site Maintenance
  • Office environment - Materials, Production Support, Finance, Human Resources, Sales & Marketing, Technical College or IT

To apply for work experience please email jobs@klmuk.com detailing the following information:

  • Full name
  • Address
  • Date of birth
  • School/college
  • Dates requested
  • Business area requested

Upon receipt, the HR Department wil liaise with the relevant Department Manager and respond within 7 days.

Dress Code


Practical environment - you will be required to provide your own safety boots/shoes.  KLM UK Engineering Ltd will provide overalls

Office environment - smart office attire must be worn

Facilities


Access to KLM UK Engineering Ltd's restuarant is available, where students can purchase a hot or cold meal on a daily basis. Alternatively students may choose to bring their own packed lunch.

Hours


0730 - 1530 hours - Practical environment

0830 - 1630 hours - Office environment

 



 

 

Local Area Information

About Norwich

Getting to Norwich

Getting to Norwich is made easy with its excellent road links, bus routes, regular train services and Norwich International Airport close by, just 2 hours from London you are only one and a half hours from Stansted airport and with 3 flights daily to Amsterdam, you can connect to the rest of the world with ease.

Please follow the link for further information on all of the travel options available to you—http://www.visitnorfolk.co.uk/explore/Norwich-travel.aspx

Exploring Norwich

Norwich is one of the most vibrant and attractive cities in Europe. It is ranked in the Top 10 shopping cities in the UK and as well as being a hotbed for the arts, culture, music, nightlife, and tourism. Full of stunning historical architecture, Norwich has Norman Cathedral and a 12th Century Castle, as well as an open-air market, quirky independent shops, restaurants, cinemas, galleries, theatres, cafés, bars, pubs, clubs and is also close to the Norfolk coast & The Norfolk Broads.


The city's medieval centre of cobbled streets remains largely intact, but there is still space for modern buildings such as the Forum, a stunning piece of contemporary architecture. Its glass front overlooks the colourful six-day market and reflects the city in all its diversity.

 
Norwich has always been a great place for a night out with stylish café bars, pubs, clubs, cinemas, theatres, restaurants, nightclubs, concerts, exhibitions and festivals. Whether you're into alternative comedy, classical music, top West End musicals or independent films and music, Norwich, with its plethora of arts venues and year long programme of entertainment, will always have something for you. It is also reassuring to know, that Norwich is in the county with the lowest crime rate in the whole of England.

Further Information

For any further information on Norwich and its surrounding areas please visit http://www.visitnorfolk.co.uk/

 

 

 

  

 

 

 

Staff Benefits

Benefits 

As part of the KLM UK Engineering Limited team you will enjoy:

Technical Staff: 

  • Competitive Salary
  • Shift Premium (as appropriate)
  • Type Approval Pay (as appropriate)
  • Overtime
  • Provision of Full PPE
  • Type Training based at our Part 147 Training College 

Support Staff: 

  • Competitive Salary calculated using Job Evaluation
  • Shift Premium (as appropriate)
  • Flexible Working
  • On call payment (as appropriate) 

All Staff: 

    • Minimum 20 days holiday plus bank holidays
    • Option to buy/sell additional holiday
    • Contributory Stakeholder Scheme
    • Occupational Health Service
    • Life Assurance
    • Childcare Vouchers
    • Cycle to Work scheme
    • Sports & Social Club
    • Long Service Awards
    • On site Staff Canteen
    • On site car parking
    • Local Discounts
     

Careers Fair Attendance

CAREERS FAIRS / Events

 Please find details below about KLM UK Engineering’s attendance at Careers Fairs:

 

DATE

TIME

VENUE

EVENT

ATTENDING

23/10/2017

10:00 - 16:00 The Forum Norwich Science Festival General Public - Please register
23/10/2017 10:00 - 16:00 UTCN Norwich Science Festival Norwich Science Festival
24/10/2017 10:00 - 16:00 IAAN at Norwich Airport (KLMUKE) Open Day as part of Norwich Science Festival

General Public - Please register

04/11/2017 10:00 - 16:00 Sofitel London Heathrow

Pilot Careers Live

 Ticketed event

 

If you require any more information please do not hesitate to contact the HR Department on 01603 254442

EASA Part 66 Licensed Engineers' Courses

EASA Category A:

Working with City College Norwich (CCN), we offer a split 2 year program, Year 1 at CCN working towards a Level 2 award, then on attainment of the Level 2 qualification AND Maths and English GCSE grades A-C, there is an invitation onto Year 2 where the Cat A training is provided.  Here is the respective link. https://www.ccn.ac.uk/course/aviation-engineering-niaa

 

EASA Category B1.1:

We are able to offer 2 Honours Degree pathways working in association with City College Norwich and Kingston University London respectively.

Both are 3 year full-time Bachelor of Science (Hons) Degree course, covering the academic modules and work-based modules that provide you with hands-on experience of aircraft component and equipment replacement, inspection, condition monitoring, and fault diagnosis and rectification. You will also gain an understanding of the work environment and legal requirements relating to the operation of commercial aircraft.

The Bachelor of Science (Hons) in Professional Aviation Engineering Practice in conjunction with City College Norwich commence in September and January are wholly based at the International Aviation Academy Norwich (IAA-N), Norwich International Airport.  For more information please follow this link:

https://www.ccn.ac.uk/course/bschons-professional-aviation-engineering-practice

The Bachelor of Science (Hons) in Aircraft Engineering in conjunction with Kingston University start at Kingston University, which commence in September, and students undertake the Year 1 academic modules at the University and will then transfer to KLM UK Engineering for Years 2 & 3. For more information please follow this link:

http://www.kingston.ac.uk/undergraduate-course/aircraft-engineering/


Online EASA Category B1.1:

The course is self paced, however we do advise that for a ‘beginner’ to complete all of the modules would take approximately 3 years (this includes breaks during the summer and Christmas). 

As part of the online learning package we do offer the notes and the exam is included but more beneficial than that we provide all students with:

  • chapter quizzes within each module to test your knowledge and progress,
  • on hand support in the form of online tutorials during each module which covers any particular areas where additional support may be required
  • a student forum where both instructors and students can interact, and as a college a response will be provided from the within a 48 hour window (Monday – Friday)
  • essay guidance and video tutorial along with mock questions and answers.

If you require more information, please get in touch with us at

training@klmuk.com for EASA Cat A & B1.1

elearning@klmuk.com for Online EASA B1.1