KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) offering a high-quality service and products from its head office location at Norwich Airport and Line Stations around the UK. Our Line Maintenance team have approvals including Boeing 737, Embraer 170/190 and Airbus A320. The Company prides itself on having an experienced and skilled work force, delivering a superior service and high-quality product at a competitive price.

The Role

We have an exciting permanent opportunity for a Line Maintenance Supervisor to join our Line Maintenance team. This role is based at our Line Station at Newcastle International Airport and is a 7 on, 7 off shift pattern.

Key Responsibilities

In this role you will provide KLM UK Engineering customers with a safe, efficient, and cost-effective service to satisfy contractual obligations. You will have direct responsibility for the day-to-day operation of the line station in accordance with company procedures, health and safety and airworthiness standards.

Selection Criteria

The ideal candidate will:

• Proven experience in an Aircraft Line Maintenance environment with proven people management skills.
• Licensed aircraft engineer with minimum 3 years of Line Maintenance certifying experience.
• Approval to work on Boeing 737-NG and Embraer 170/190 with willingness to gain other aircraft types as required.
• Competent in use of IT systems.
• Good commercial and financial acumen.

Skills and Behaviours

As the ideal candidate, you will:

• Be approachable, persuasive, and influential.
• Remain calm under pressure.
• Be able to quickly assimilate lots of information and make decisive and effective decisions.
• Set challenging but achievable targets.
• Communicate clearly and appropriately through various methods, considerate of audience.
• Act consistently and reasonably.
• Have a positive ‘can-do’ attitude.
• Investigate and evaluate risks appropriately.
• Promote an open culture and reporting of near misses/incidents to learn from experience.

Salary and Benefits

In return for your commitment, we offer a salary and benefits package including:

• Salary – £61,386.64 (including shift pay and bonus), plus qualification pay for additional aircraft types.
• Opportunities for learning and development, including gaining approvals on additional aircraft types.
• Company sick pay
• Competitive stakeholder pension
• Retailer discounts
• Cycle to work scheme
• Wellbeing support
• On-site canteen
• Social club
• Holiday allowance increases with length of service
• Long service awards
• Free parking

KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) offering a high-quality service and products from its head office location at Norwich Airport. With 6 fully equipped modern heavy maintenance bays across 3 hangars and over 40 years of experience on many aircraft types, including Embraer 170/190, Boeing 737 All Series, Airbus A320 Family, BAe 146 & Avro RJ, KLM UK Engineering has a solid customer base. The Company prides itself on having an experienced and skilled work force, delivering a superior service and high-quality product at a competitive price.

The Role

We have an exciting permanent opportunity for an Application Analyst to join our IT & Innovation team. This role is based at our head office at Norwich Airport and is Monday – Friday, 37.5 hours per week. The main purpose of this role is to manage the Company’s applications and software to ensure that the company is getting the best value from these and users are effective in using them. The timing of the creation of this role coincides with the start of a project to replace the company’s central platform.

Key Responsibilities

• Providing application configuration and maintenance on core business systems.
• Maintaining application monitoring, performance tuning and testing.
• Ensuring there are robust procedures and processes within the application support function remit.
• Monitoring progress of requests for support and ensures users and other interested parties are kept informed.
• Providing 3rd-line Application Support on complex internally and externally developed applications.
• Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries.
• Interacting with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems.
• Liaising with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements.
• Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers.
• Designing appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis.
• Providing input to administering and maintaining all production and internal environments.
• Providing input to the implementation, backup, and roll-back plans.
• Acting as a technical resource for internal and external projects.
• Examining potential areas for Service Improvement and raising proposals with the IT Manager.
• Contributing to the planning of application/infrastructure releases and configuration changes.
• Following appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem, and incident management).
• Providing input to application/infrastructure scalability.

Selection Criteria

• Degree educated and/or industry-recognised qualification with proven experience in a similar role.
• Knowledge of ITIL procedures & Project Lifecycle
• Knowledge of the software platforms on which applications run and understanding of the business environment in which they operate.
• Experience of systems development with effective and defined processes
• Experience of problem-solving in a similarly scaled environment
• Effective methods and techniques for writing reports
• Techniques which help in modelling and understanding a business and its operation.

Skills and Behaviours

As the ideal candidate, you will:

• Be pro-active in improving processes both within their role and outside of their role.
• Work well both as a member of a team and on their own initiative.
• Display honesty and integrity in all aspects of work and with all work colleagues/customers.
• Contribute to the team environment maximising performance in the most effective manner.
• Listen and understand users’ requirements and translates them into technical solutions.
• Communicate well with key users to provide systems support and explain resolutions.
• Communicate well with vendors and suppliers to ensure the timely delivery of solutions on time and to contract.
• Communicate effectively in person, writing and via emails.
• Lead by example, promotes professionalism by ensuring continuous improvement through self and others to achieve departmental goals.
• Help users adapt to change, coaching individuals through the process.
• Apply quality standards to all tasks undertaken and ensure that nothing is overlooked.
• Have a sound understanding of the application of technology within a business environment.
• Evaluate the priorities and options in order to make successful, timely business decisions.
• Have strong commercial awareness to avoid unrealistic proposals.
• Understand the impact of change on both application platform & business.

Salary and Benefits

In return for your commitment, we offer a salary and benefits package including:

• Salary – up to £35,000 (depending on skills and experience)
• Company sick pay
• Competitive stakeholder pension
• Retailer discounts
• Cycle to work scheme
• Wellbeing support
• On-site canteen
• Social club
• Holiday allowance increases with length of service
• Long service awards
• Free parking

Introduction

KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) offering a high-quality service and products from its head office location at Norwich Airport. With 6 fully equipped modern heavy maintenance bays across 3 hangars and over 40 years of experience on many aircraft types, including Embraer 170/190, Boeing 737 Classic/NG/MAX and BAe 146/Avro RJ types, KLM UK Engineering prides itself on having an experienced and skilled work force, delivering a superior service and high-quality product at a competitive price to its well-established customer base.

The Role

To support the Company’s continued growth following the opening of our new hangar, we have an exciting permanent opportunity for a B1 Licenced Aircraft Engineer. This role is based at our Norwich Airport Facility and will require leading a team of mechanics efficiently and safely in performing aircraft maintenance tasks in accordance with approved data whilst ensuring compliance with H&S and airworthiness standards.

These positions are permanent, full time working 38.5 hours per week, operating various shift patterns.

Key Responsibilities

• Perform aircraft Base Maintenance tasks as directed by the Supervisor or Project Manager in line with the aircraft maintenance data and Aircraft Project Plan.
• Perform aircraft inspections, fault diagnosis, defect rectification, repairs, component replacement and functional testing etc.
• Allocate Mechanic resource to ensure maintenance tasks are completed within budget and on time in line with contractual agreements.
• Ensure timely identification of risks, swift escalation and solution to supervisor.
• Lead by example, create and develop an effective and motivated team.
• Follow company Health & Safety policies at all times. Report all accidents and near misses.
• Good housekeeping and clean environment maintained at all times.
• Ensure self and team members follow approved data at all times.
• Ensure all work performed on an aircraft is documented with the appropriate level of detail.
• Ensure handovers are robust and effective.
• Ensure all personal tools are maintained and controlled according to company policy.
• Promote and report airworthiness safety concerns through the internal safety reporting system.

Knowledge, Education & Experience:

UK CAA or EASA B1 licenced engineer with proven experience exercising certification privileges.

Hold at least one of the following Aircraft Type Approvals: 737 NG, Max or Embraer 170/190.

Proven experience in an aircraft Base Maintenance environment.

Human Factors, Fuel Tank safety training and EWIS training.

Good knowledge and understanding of CAA/EASA regulations and HSE legislation.

Basic IT knowledge/experience.

Skills and Behaviors

As the ideal candidate you will:

• Be open to development feedback with an appetite to continuously develop and improve your own performance.
• Demonstrate strong leadership abilities.
• Efficient time management.
• Adept at motivating, empowering & developing team members.
• Have the ability to maintain key areas of focus in a busy and complex environment.
• Have strong organisational and prioritisation skills.
• Be able to identify, investigate and evaluate risks appropriately.
• Promote an open reporting culture of occurrences, incidents and near misses.
• Be flexible to support business needs including supporting aircraft at outstations.
• Be an effective communicator using appropriate methods considerate of audience.
• Be able to work under own initiative with a ‘can do’ attitude presenting solutions to solve problems when appropriate.
• Be aware of costs and how to maximise efficiency.
• Be open, honest, and trustworthy.
• Demonstrate the skills required to meet, promote, and encourage company values & behaviours.

Salary and Benefits

In return for your commitment, we offer a salary and benefits package including:

• Salary – £48,186.
• Additional Qualification pay (depending on type approvals held).
• Shift pay.
• Annual Holiday allowance increasing with length of service.
• Life assurance at 1X annual salary for all staff, increasing to 3X annual salary if contributing to the Company Stakeholder Pension.
• Company sick pay.
• Competitive Stakeholder Pension plus matched 5% company contribution.
• Retailer discounts.
• Cycle to work scheme.
• Employee Assistance Programme.
• Subsidised On-site canteen.
• Social club.
• Long service awards.
• Free parking.
• Online discounts.

KLM UK Engineering Ltd is a leading UK based aircraft maintenance repair organisation (MRO) offering aircraft maintenance from its head office location at Norwich Airport, with over 40 years of experience on many aircraft types and 6 fully equipped, modern, heavy maintenance bays across 3 hangars. Due to continual growth, we have exciting career opportunities for Aircraft Mechanics to join our friendly team, based at Norwich Airport.

These positions are permanent, full time, operating on either a seasonal working pattern of Monday - Friday, 6 months Summer 07:30-14:36 and 6 months Winter 07:30-16:36.

Our Successful Candidate

Within this role, you will have safety and compliance at the forefront of your mind and efficiently perform aircraft maintenance tasks in accordance with our regulatory and employment standards. Your key tasks will be:

• Accurately documenting all work performed on an aircraft
• Ensuring all your tools are effectively maintained and controlled according to company policy
• Looking after the aircraft and your colleagues, by adhering to our company Health & Safety policies and raising airworthiness and personal safety concerns through our internal reporting system.
• Taking pride in your work by ensuring good housekeeping and a clean working environment at all times.
• Ensuring effective handovers to your colleagues
• Always following approved instructions

Salary & Benefits

• Salary £34,000
• Onsite parking
• Subsidised canteen
• Cycle to work scheme
• Annual leave increasing with continuous service
• Stakeholder pension scheme matched up to 5% by Company
• Life assurance at 1X annual salary for all staff, increasing to 3X annual salary if contributing to the Company Stakeholder Pension.
• Social Club
• Buy additional summer leave
• Employee Assistance Programme – Provides confidential counselling, online support, legal and financial advice.
• Online discounts available.
• Opportunities to develop through our Authorised Mechanic scheme through our link with the Technical Training College

Requirements

Essential

• Right to work in the UK without Visa Sponsorship
• Civil Aviation Apprenticeship, Armed Forces Aircraft training or Basic Engineering Apprenticeship
• Basic knowledge of EASA/CAA, HSE legislation
• Basic IT knowledge/experience
• Appetite to learn and to continuously develop and improve own performance
• Be flexible to support business needs including supporting aircraft at Outstations
• Be open, honest and trustworthy with a ‘can do’ attitude
• In line the Company’s values & behaviours, demonstrate the skills required to meet, promote and encourage those values associated with your position
• Good level of written and spoken English

Desirable

• Human Factors, Fuel tank safety training and EWIS training
• Experience with Boeing 737NG and Embraer 170/190

Who are we?

KLM UK Engineering Ltd is a leading UK based aircraft maintenance repair organisation (MRO) offering aircraft maintenance from its head office location at Norwich Airport, with over 40 years of experience on many aircraft types and 6 fully equipped, modern, heavy maintenance bays across 3 hangars.

Interested?

If you are interested in joining KLM UK Engineering at our Norwich base, please apply via the link below to complete our application form.